90 Day Guarantee
IMPORTANT: PLEASE DO NOT RETURN THE PACKAGE BEFORE CONTACTING US, WE CANNOT GUARANTEE PROCESSING YOUR REFUND IF YOU DO NOT CONTACT US FIRST.
We are so confident that our products are best in class, market leading IPL devices and we are committed to providing you with the best IPL Hair Removal Handset in the world.
That’s why we offer a 90-day Money-Back Guarantee, as a promise that our IPL Handsets are far and above any other products on the market.
Please Read And Understand Our Terms And Conditions Below.
To claim Money-Back Guarantee:
- Trial our handset for at least 70 days from the date of delivery, but for no more than 90 days.
- You must complete at least 8 treatments, and take a photo of the area/s you are treating before each of the sessions.
- If there are no noticeable results in hair reduction, email your 8 date stamped photos to us at email@example.com with your original order number, and we will review your application.
- All 90-day Guarantee applications MUST be submitted and received within 90 days of receiving your handset.
- ALL images MUST have valid time and date stamps.
- If your application does not meet our return criteria, unfortunately you will not be approved for a refund. Incomplete or illegible claims will not be refunded.
- If approved, we will refund you the handset purchase price (at the time of order), once the handset has been returned to our warehouse.
The greatest determining factor for a successful treatment is simply using it consistently, as advised, and for the recommended period of time.
For those who are not consistent with their treatments, their results will reflect this. You are in control of how often you use your handset or how the handset is used.
Please ensure that the instructions in the User Guide on our website are thoroughly read and understood. If the handset has not been used correctly, and as instructed, the refund will not be approved.
We reserve the right to reject a refund in the event that we are not satisfied, (acting reasonably) with the supporting evidence you provide to us.
Postage costs and the process of sending the handset back to us (once approved by our Results team) is the full responsibility of the claimant, and return postage costs will not be refunded.
We advise to return the handset via trackable mail. We cannot guarantee that all return items will reach us, unless tracked.
*We ask all customers to allow up to 2 business days for the return to be processed, once it has arrived at our warehouse*